Contact Us

Before you contact us, have you read our FAQs? There's lots of information to assist you with your Mastercard® Prepaid Card and account.
If you don't find the answer you are looking for, select 'Customer Services' below, fill in your details and we'll get back to you, normally within 48 hours.

If you need to report your card as lost or stolen, login to your account and select Lost / Stolen, this will immediately block your card. DO NOT USE THIS FORM TO REPORT YOUR CARD AS LOST OT STOLEN.